We have more than 97% coverage for calls, texts and mobile internet. Use our coverage checker to see our coverage in your area.

Dongles & SIMs

These are delivered within 1-2 working days. You don’t need to wait in to sign for these.

Phones, MiFi devices & tablets

Orders placed before 4pm will be delivered by courier the next working day. Orders placed after 4pm will be delivered in two working days.

Laptops

Your dongle and laptop will be delivered by courier within 3 working days.

Please note

Courier deliveries take place between 8am and 6pm. We don’t deliver on weekends. You’ll need to be in to sign for your item. Some deliveries may be delayed due to severe winter weather conditions. You'll find more delivery information, at Three.co.uk/storehelp

If you're a mobile phone customer coming to Three from another service provider, it's easy to bring your current phone number with you.

You can find out all about the process here, and we'll also give you these details in your order confirmation email.

If you are a new Three customer and for some reason you are not happy, you can return your device and original boxed accessories, including any additional free promotional items you may have received with your order, along with your proof of purchase, within 14 days of receipt.

In order to be eligible to return your device under the returns policy you must not have used it to make or receive calls, texts or browse the internet. Similarly, if your device has been damaged since you received it, this guarantee will not cover you.

If you choose to go into a 3Store, your returns policy will be different. Ask in store for details.

This does not affect your statutory rights.